Unit 2 Quality Systems in IT Assignment

Introduction

Task 2: Be able to employ standard quality control documentation

2.1 Quality control document for each stage of the development of Management Information Systems for Jack & Jill PLC

Quality control will need to be involved at each stage of system development. An early detection of bugs often proves to be less costly in fixing and doesn’t affect the budget. Some of the most prominent quality control activities include the following:

• Definition and classification of bugs and their severity
• Inspection of project related documents and code
• Testing of the software
• Recording and logging of bugs
• Setting up quality control boundaries
• Performing boundary tests and corrective actions

Each activity in the quality control process require their own documentation to be created and reserved for ensuring proper planning, execution and control of the processes (Weinberg, 1991). ISO 9001:2008 specifically mentions the documents such as a Quality Policy, Quality Objectives, and a Quality Manual. However, several other documents can be prepared by the MIS project team at Jack & Jill Plc. for ensuring the quality of the system at each stage of the system development. These documents include:

Requirements Review Document: Once the requirements have been gathered by the MIS project team from business, a quality review of the SRS needs to be carried out. The template which can be followed for this purpose can be the following:

Reviewer:                                                                   Reviewer: Requirements Review Checklist Organization   Does the SRS follow the prescribed template?   Have the requirements been properly prioritized?   Have the requirements been properly cross-referenced? Completeness   Have the requirements been properly detailed?   Are all the users or system needs identified in the SRS?   Missing information identified?   Error conditions documented? Correctness   Duplication of requirements identified?   Is the language concise and understandable? Non-functional Specifications   Are all performance, security and safety considerations appropriately identified?   Quality attributes documented properly with acceptable adjustments?

Project Plan Review Documents: The project plan review checklist is to be used by the system owners, project managers and is intended to ascertain whether all the necessary standards have been following while preparing a project plan. A very elementary project plan review checklist is given below which can be used by the MIS development team:

Project Name: <<Name of Project>>                                    Program Project ID#: <<Project #>> Reviewer: _____________________                                   Date: ___________________

Content Project plan adheres to the prescribed template? Document management procedures being followed? Stakeholders appropriately identified? Scope, boundaries and assumptions are clearly mentioned? Work breakdown structure prepared? Key Milestones, tasks and resources have been identified? Milestones have been assigned a target date? Resources have been allocated to each task? Schedule buffer has been considered? Budget Estimates of project efforts and budget are included? Buffer for project cost has been considered? <<More sections can be added as and when required>>

Design Review Checklist: The template for the design review checklist is the following:

Project Name: <<Name of Project>>                                    Program Project ID#: <<Project #>> Reviewer: _____________________                                   Date: ___________________

Design methodology has been selected based on the finalized requirements? Software architecture has been identified? Input, output and other entities have been identified? A User interface approved by the business owner has been designed? A Data model has been identified and designed? Function design document has been created and reviewed? Physical data model has been designed? Appropriate Error handling mechanisms have been identified? The system design is approved along with the system architecture?

Code Review Checklist:

Following is the template for code review checklist:

Project Name: <<Name of Project>>                                    Program Project ID#: <<Project #>> Reviewer: _____________________                                   Date: ___________________

Does the code totally and appropriately comply with the design? Does the code adhere to any appropriate coding best practices? Is the code well-formatted, stable in style, and properly organized? Is there any untraceable code block or any unnecessary procedure written in the code? Does the code contain any discarded stubs? Is there a possibility to replace a code block by calling a library function or external component? Are there any repeated procedures which can be merged in a single class? Is memory management and garbage collection properly handled? Are the variables clearly defined and adhere to the established naming conventions? Is the code appropriately documented with proper commenting?

Test Documents:

Contact us

Get assignment help from full time dedicated experts of BTEC HND & HNC assignments.

Call us: +44 – 7497 786 317
Email: support@locusrags.com

Order Now!!

• Test Approach Document: A test approach document is created out of the SRS and project plan defining the overall approach while testing the software. This document needs to be reviewed by the product manager, Dev. Lead, Business contact, and other stakeholders before signing off.
• Test Plan: A test plan document is created based on the test approach document and is required to identify the features of software to be tested and procedures to be following while testing those features. Test plan also identifies the tools, resources, contact persons, risks, bug management steps etc.

Unit 2 Quality Systems in IT Assignment

Unit 1 Marketing Principles – Starbuck Coffee

Unit 1 Marketing Principles – Starbuck Coffee

21-04-17 Maddox Smith 0 comment

---

DESCRIPTION

Program	BTEC Higher National Diploma in Business (Marketing)
Unit Number and Title	Unit 1 Marketing Principles – Starbuck Coffee
QFC Level	Level 1

Introduction

The concept of Marketing is a very important for business to be competitive in the market. The concept of marketing varies time by time. Now a day, in the concept of marketing company sells its idea, product and services depends on the need of the present and prospective customer. In the other word, we can say that the organisation makes the products according to the needs of the customers or consumer and then sell it. The Starbuck coffee has different flavour in coffee for the different age group and makes changes in its flavour time by time. To get a clear view of marketing process, I am taking the Starbuck cafe as an example to understand the concept of marketing and will show the SWOT analysis and will define the objective and the various term of marketing. The star buck’s first coffee shop was at Seattle, Washington in1971. Till today, it has approximately 2372 stores across 62different countries.

Task 1

1.1 Explain the various elements of the marketing process

Starbuck offers a wide range of hot and cold beverage and some packed item like sandwiches, burgers and pastries. Starbuck always is putted on the first rank by the coffee lovers. Starbuck is one of the famous coffee houses in the US and UK and Starbuck is the only example among the coffee houses in which it is get to see the introduction of a new product is according to the right customer of the right age group. And it is fully aware of what to introduce in the market at which time (Wang, 2007). There are various elements of marketing in which Starbuck work as a king like these are consumer behaviour, customer orientation, marketing environment, customer satisfaction and promotional activity. In the Starbuck, customer gets a feel that he or she is very special for him the cafe. And it always offers a value added services to their regular customer with a full satisfaction and great taste. Starbuck never spent a huge amount of money on the promotional activity instead of this it believes in brand positioning and mouth to mouth publicity. To explain the marketing process of the Starbuck it is important to go through the SWOT analysis.

SWOT analysis: SWOT analysis is a marketing tool which is use to find out the assets and liability of the organisation and also explain the opportunities and threats present in the market.

Strength:  Largest coffee chain in the world Successful positioning in the mind of customers Offers the different flavours for the different age group Hard working work force Brand positing Strong financial condition	Weakness: Almost two third cafe are in its home market Pricing policies Sometime cafe had to face negative publicity
Opportunities: May have expansion in the supply of the material Expansion of the coffee house in the other countries  Could offer some beverages for the young age group	Threats: Increasing the number of competitor Offering the same products at low cost by the competitors Different Policies of the different countries

For an organisation SWOT analysis is very crucial because only with the help of swot analysis the organisation may get the real threat and opportunities present in the external market and strength and weakness in their internal organisation. SWOT analysis is a first step of marketing for any product of organisation. Marketing is basically depends on the organisation’s assumption and the competitor’s calculation (Jobber & Ellis-Chadwick, 2012).

Marketing objective of Starbuck: Marketing objective is outcome of the marketing activity and it is accomplished through the various marketing plan. To set any marketing objective, the organisation should be very sure that it should be realistic and specific. A clear objective always carries a strong marketing strategy. The marketing objective of Starbuck is to attract the more customers and get customer loyalty and provide them more satisfaction then other competitor.

1.2 Evaluate the benefits and costs of a marketing orientation for a selected organization

Marketing orientation is process in which the market research is conducted by the organization to anticipate the exact need and the wants of the customer of the targeted market and then make the product accordingly so that they can fulfil the need to satisfy the customer. Starbuck conducts such type of research after a small time period to find out the change in the taste of customer. Starbuck also maintain a highly customer relationship and make feel them very important to the cafe. For an example: around  2012 in UK started approach in which  if a customer visited their coffee shop and ordered coffee then they also asked their name and wrote their name on coffee cup and when the same customer came to their shop again, they wondered that local staff of Starbuck still remembered their name (Armstrong &Cunningham, 2012). This type of approach is very useful to maintain the good relationship between the customer and the organization. With this approach of Starbuck the customer got a personal feel.

Starbuck is very good in providing value added services or benefits to their customer with the help of marketing orientation . Because of market orientation, Starbuck always plans such type of offer through which it can easily attract the good number of customer at small time period which is beneficial for customer and organization as well. The numbers of the competitors are also increasing in the market; market orientation process makes Starbuck to focus on the building a long term relationship with their customer by identify the new change in the behaviour and the expectation of the customer so that the cafe can beat the competitions. Besides this, there are many benefits that Starbuck have through market orientation. These are as follows:

• Helps in increasing the sale of the coffee offered by Starbuck.
• Helps in getting the exact need of customer so that Starbuck can produce the same flavour of coffee.
• Provide friendly working environment to the organisation so that the employees can feel satisfaction.
• Helps in improving the revenue of the cafe.
• Stable the performance of new product offered by company.

As described, the market orientation provides the various benefits to cafe by satisfying the need of the customer. In lieu of these described benefits, Starbuck has to pay a huge amount to the process of market orientation. So the cost factor of market orientation is very high. The cost associated with the element of market orientation is as follows:

• The money spent on the research and survey to find out the exact taste of coffee.
• The money spent on the group discussion among the expertises of market.
• Cost associated with conducting the internal meeting.

Contact us

Get assignment help from full time dedicated experts of BTEC HND & HNC assignments.

Call us: +44 – 7497 786 317
Email: support@locusrags.com

Order Now!!

Unit 1 Marketing Principles - Starbuck Coffee

Develop Implement Maintain WHS Management Systems

---

Develop Implement Maintain WHS Management Systems

Part 1    WHS policy draft (Student workbook pg 158 – Sample WHS policy)

1. Purpose (what is the aim of the policy?)
2. Scope (Who and what are covered under the policy)
3. Policy (State your policy)
4. Procedures (list the procedures under various headings or furnish them at the end – Take important points from ISS policies – do not copy everything)
5. Responsibility for implementation (list the responsibilities of the CEO and the management team – use the information on pg. 158)
6. Related legislations and standards (WHS ACT 2011….AS/NZS 4801:2001…)
7. Approved by 

Part 2: WHSMS Core elements (pg. 5 and pg. 156-168)

These 5 elements should be in the core elements

1. WHS policy(Refer to policy above)
2. Planning elements
3. what are the hazards and risks in Pitstop(g. fuel spills., fire in rubbish bin…Cite all the hazards from the case study Incident summary report/Store visits and Records)
4. What Hierarchy of control will be followed?
5. What are the objectives (e.g. Improve the health and well being of employees….minimise illness and injuries…Pg. 160.)
6. Targets and performance indicators (e.g. 2 safety inspections, introduction of 1 health and well being program on non-smoking in 3 months etc…)

• Implementation elements

1. Resourcing

(Insert a budget here as per pg. 162)

PITSTOP WHSMS SUMMARY BUDGET

Wages                                                                                                                      $ 15,000

Equipment

Training

Administration

Total

1. WHSMS structure of responsibility (insert the organisation structure of responsibilities – pg. 163)
2. Integration with related management systems (comment on how the WHS policies will be integrated with Pitstop’s other policies such as Induction policy, Performance management policy….etc….)
3. A Training plan (What are your proposed training plans? List them)
4. Agreed consultation and communication process (how will you communicate)

1. Monitoring and evaluation elements

• Monitoring plan (pg 166)

Performance indicator	Data source	Plan for data collection
1. 2 Safety inspections yearly	Safety audit checklists	Consult with HSRs
2.
3.

• A reporting and follow-up system for incidents

(Will you have proper Risk Register and Incident reporting templates?)

1. Review and improvement elements

• A management review (write in your own words) 

Part 3:  Responses to Amanda and Pat Lee

1. Amanda – list all her concerns and say how your new plan will deal with them

Amanda’s Concerns	Solutions in WHSMS
1. (e.g.) Pie warmer is a new oven 2. 3.	1. Training will be provided as per plan 2. 3.

from pg. 19 of the case study)

Pat Lee’s Concerns	Solutions in WHSMS
1. Store managers are unclear of reporting process and legal obligations 2. 3. 4.	1. Plan in  WHSMS to organise workshops 2. 3.

Part 4 Role play

These elements should be discussed without fail in role-play and when addressing staff concerns in WHSMS

1. core elements of the system, the risks involved and proposed changes or additio

Monitoring and evaluation elements

STRATEGIC INFORMATION SYSTEMS

---

 STRATEGIC INFORMATION SYSTEMS 

In groups of three or four, you will be required to conduct research on AIS/ERP Systems for your client. Your team is required to pick a case study in one of the areas mentioned below (not limited to). Then prepare a Business Report for the client detailing the processes of selecting an AIS/ERP to help them to make informed decision for investment in information system to take their business to the next level including:

1. Define business processes,

2. Develop business requirements,

3. Determine the systems requirements,

4. Software and vendor selection

5. Determine at least three (3) ways which companies or organizations utilize such technologies to improve business efficiency

6. Evaluate the level of efficiency of the technology implementation

7. Examine potential security risks, data breaches

8. Provide guidelines on how these risks could be mitigated.

The report should be about 3000 words and should be submitted in an MSWord format document for the client. Each group would be required to find AIS/ERP that addresses the different aspects of the clients’ business especially the area of their enumerated challenges and should also ensure that the client’s business requirements are addressed. You may also employ any analysis or design tool in the preparation of your report – so long as the results are suitable for presentation in the required Word document and are your own work.

Remember: this is a report intended to convince a board of directors to adopt your proposal. Your report must therefore be complete, yet concise; be clear and convincing, and professionally presented. Above all, the report must be specific to the needs of the business.

HI5019 STRATEGIC INFORMATION SYSTEMS

Case Studies in the areas of: (The team needs to email the lecturer their choice)

•	Public Transport	•	Immigration
•	Flight Centres	•	Health
•	Real state agencies	•	Medicine
•	Education	•	Pollution
•	Library	•	Manufacturing
•	Banks	•	Agriculture

Submission Requirements:

Research reports are to be presented in size 12 Times New Roman or 10 Calibri Font and double spaced. The research should include a list of at least 5 references used in the research report and a bibliography of the wider reading done to familiarize oneself with the topic.

Submission:

• Soft copy to self-check and Final Submission with cover sheet

You are reminded to read the “Plagiarism” section of the course description. Your research should be a synthesis of ideas from a variety of sources expressed in your own words. All reports must use the Harvard referencing style. Marking rubrics are attached.

Assessment Criteria:

Type/Score	Very Good (10/10)	Good (7/10)	Satisfactory (5/10)	Unsatisfactory (3/10)
Fits with criteria	Appropriately choose an	Evidence of	Adequacy	Reports that choose
/10	AIS/ERP that fits. understanding	understanding of the	of understanding of	systems/software not
	of the nature and purpose of	nature and purpose of	the nature and	relevant will lose
	the business	the business	purpose of the	marks from this
			business	category.
Type/Score	Very Good (15/15)	Good (11/15)	Satisfactory (8/15)	Unsatisfactory (5/15)
Presentation and	Information is well organized.	Information is	Information is	Information is poorly
writing style	Correct layout including times	organized, Correct	somewhat	organized, Some
	new roman, font size 12 or	layout including times	organized, Some	elements of layout or
	calibri, font size10, double	new roman, font size	elements of layout	length incorrect.
/15 marks	spaced. About the right length.	12 or calibri, font	or length incorrect.
		size10, double		Proper grammar and
	Very well written, excellent	spaced. About the	Proper grammar	punctuation not
	paraphrasing and proper	right length.	and punctuation	always used.
	grammar and punctuation are		mostly used, but	Excessive overuse of
	used throughout.	Well written, some	overuse of direct	direct quotes
		paraphrasing and	quotes.
		proper grammar and
		punctuation

I5019 STRATEGIC INFORMATION SYSTEMS T2 2017

Type/Score	Very Good (15/15)	Good (11/15)	Satisfactory (8/15)	Unsatisfactory (5/15)
Introduction	Introduces the topic of the	Introduces the topic	Satisfactorily	Introduces the topic
	research report in an extremely	of the research report	introduces the topic	of the research
	engaging manner which arouses	in an engaging	of the research	report, but omits a
/15 marks	the reader’s interest.	manner which	report.	general background
		arouses the reader’s		of the topic and/or
	Gives a detailed general	interest.	Gives a general
	background and indicates the		background.	the overall “plan” of
	overall “plan”.	Gives some general		the report.
		background and	Indicates the overall
		indicates the overall	“plan” of the report.
		“plan” of the report.
Type/Score	Very Good (20/20)	Good (15/20)	Satisfactory (10/20)	Unsatisfactory (5/20)
Criteria	Evidence of understanding of	The chosen	Evidence of	You gain marks for
completion	the nature and purpose of the	software/system has	understanding of	ensuring that all of
/20	business.	the capacity to	the implications for	the points mentioned
	Evidence of understanding of	address challenges	the company	above as challenges
	the implications for the	identified within the		within the business
	company	business.		are covered in your
				report by the chosen
				software / system.
Type/Score	Very Good (10/10)	Good (7/10)	Satisfactory (5/10)	Unsatisfactory (3/10)
Evidence of	Substantial range of	Good range of	Suitable range of	Insufficient range or
Research	appropriate and current,	appropriate and	supportive evidence	number of supportive
	supportive evidence	current, supportive	used. Not always	evidence used.
/10 marks		evidence.	appropriate and/or
			current. Minimum
			cited.
Type/Score	Very Good (20/20)	Good (15/20)	Satisfactory (10/20)	Unsatisfactory (5/20)
Development of	Logical, insightful, original	Detailed, original	Adequate discussion	Inadequate discussion
Discussion	discussion with well-connected	discussion develops	develops logically.	of issues and/or
	paragraphs.	logically with some		lacking in logical flow
		connection between	Understanding of
	Evidence of full engagement	adjoining paragraphs.	reading shown. Few	Little/no
/20 marks	with the literature found, with		relevant analysis.	demonstrated
	relevant and detailed analysis.	Understanding of		understanding of
		reading shown. Some		reading.
		relevant analysis.
				None/little discussion
				or analysis.
Type/Score	Very Good (5/5)	Good (4/5)	Satisfactory (3/5)	Unsatisfactory (2/5)
Conclusion	An interesting, well written	A good summary of	Satisfactory	Poor/no summary of
	summary of the main points.	the main points.	summary of the	the main points.
	An excellent final comment on		main points.
/5 marks	the subject, based on the	A good final comment		A poor final comment
	information provided.	on the subject, based	A final comment on	on the subject and/or
		on the information	the subject, but	new material
		provided.	introduced new	introduced.
			material.

I5019 STRATEGIC INFORMATION SYSTEMS T2 2017

Type/Score	Very Good (5/5)	Good (4/5)	Satisfactory (3/5)	Unsatisfactory (2/5)
Referencing	Correct referencing (Harvard)	Mostly correct	Mostly correct	Not all material
	All quoted material in quotes	referencing (Harvard)	referencing	correctly
	and acknowledged.		(Harvard) Some	acknowledged.
/5 marks		All quoted material in	problems with
	All paraphrased material	quotes and	quoted material and	Some problems with
	acknowledged.	acknowledged. All	paraphrased	the reference list or
		paraphrased material	material	bibliography.
	Correctly set out reference list	acknowledged.
	and bibliography included.	Mostly correct setting	Some problems with
		out reference list and	the reference list or
		bibliography included.	bibliography.
Total
/100 marks
Final marks
/20

HI5019 STRATEGIC INFORMATION SYSTEMS T2 2017

STRATEGIC INFORMATION SYSTEMS